Refund / Return / Cancellation Policy

Last Updated: 09/01/2026

At MS Enterprise, customer satisfaction is our priority. This Refund, Return, and Cancellation Policy outlines the conditions under which orders may be cancelled, returned, or refunded when you purchase products from our website https://nonitoothpaste.com

By placing an order on our website, you agree to the terms stated below.

  1. Order Cancellation

1.1 Cancellation by Customer

  • Orders can be cancelled only before they are shipped.
  • Once the order has been dispatched, cancellation requests will not be accepted.
  • To request cancellation, please contact us immediately at info@nonitoothpaste.com or call 7984145668 with your order details.

1.2 Cancellation by MS Enterprise

We reserve the right to cancel an order under the following circumstances:

  • Product unavailability or stock issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorized transactions
  • Incomplete or incorrect shipping details

In such cases, a full refund (if payment has been made) will be initiated.

  1. Returns

We accept return requests only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 7 days of delivery
  • The product is unused, unopened, and in its original packaging

To initiate a return, customers must email us with:

  • Order ID
  • Clear photos or videos of the product showing the issue

Return requests that do not meet the above conditions may be declined.

  1. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, opened, or partially consumed products
  • Products damaged due to misuse, negligence, or improper handling
  • Items purchased during clearance or special sale (if mentioned)
  • Any product without original packaging or labels
  1. Refunds
  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [7–10] business days.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping or handling charges (if any) are non-refundable, unless the return is due to our error.
  1. Replacement Policy
  • In cases of damaged, defective, or incorrect products, we may offer a replacement instead of a refund, subject to product availability.
  • Replacement requests must be raised within 7 days of delivery.
  1. Return Shipping
  • If the return is due to our error (wrong, damaged, or defective product), return shipping costs will be borne by MS Enterprise.
  • For all other approved returns, customers may be responsible for return shipping charges.
  1. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider or bank
  • If the issue persists, contact us at info@nonitoothpaste.com
  1. Changes to This Policy

MS Enterprise reserves the right to modify or update this Refund / Return / Cancellation Policy at any time without prior notice.
Any changes will be effective immediately upon posting on this page.

  1. Contact Information

For any questions or concerns related to refunds, returns, or cancellations, please contact us:

Company Name: MS Enterprise
Email: info@nonitoothpaste.com
Phone: 7984145668
Address:
Shop-10, MS Enterprise,
Opp. Sawan Party Plot,
Amber Tower, Sarkhej Road,
Ahmedabad – 382210, Gujarat, India

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